Transition to Mobile Tickets
Army West Point Athletics is transitioning to all digital for mobile tickets. This is the page to go to for your questions and information on the transition to mobile tickets.
On this page, there are FAQs (Frequently Asked Questions), Step By Step instructions on adding your tickets to your wallet, how to easily transfer tickets to anyone by using their cell number, screenshots and videos on how to best utilize your digital ticket.
Step by step Mobile Guides:
MANAGE TICKETS
Mobile Wallet
TRANSFER TICKETS
What Is Changing?
All tickets will be distributed via mobile delivery, including:
Football, Hockey, Men’s & Women’s Basketball, Men’s & Women’s Lacrosse
There will be no physical ticket books for season ticket holders.
Print at Home (PDF) tickets will no longer be available.
Season ticket holders will have access to My Account 2.0 to manage their tickets.
Why the Change?
Flexibility
Real-time changes to event dates and times are reflected immediately on digital tickets. Mobile tickets also allow guests to manage their tickets from their mobile phone with My Account 2.0. That includes seamless transfer and reselling of tickets (via Stubhub integration).
Ease of Use
Through My Account 2.0, you always have your tickets on you. You may download, transfer, or resell your tickets at any time. It also adds a layer of security, guarding against the production of fraudulent and counterfeit tickets.
Gameday Tips
Prior to arriving to the event, here are ways to speed up your game day entry:
Access your tickets through My Account page at least 24 hours prior to the event.
Download and save your tickets to your Apple Wallet or Google Pay.
Make sure your phone is fully charged.
Have your ticket ready to be scanned before entering the venue.
It is recommended to send each guest their own individual ticket if the party is arriving separately.
PLEASE NOTE: To avoid issues on gameday, please download and save tickets in advance, as venue connectivity can vary. If you do not download and save your mobile tickets to your mobile wallet prior to the event, you will need to use cellular data or Wi-Fi to access your tickets and may have trouble connecting on gameday. Do not print out your digital ticket as printed digital tickets will not be accepted at the gate. If you experience any ticket issues when entering the venue, please contact the ticket office for assistance.
Frequently Asked Questions:
Q: Can I print my tickets from home?
A: No, all tickets must be presented on your mobile device. Printed copies of mobile tickets will not be permitted for entry. For assistance on gameday, visit the venue box office.
Q: How do I access my tickets on my smartphone?
A: Review our Step-By-Step Mobile Ticket Instructions. When you arrive at the venue, have your ticket ready to scan on your mobile device. If you have guests and multiple tickets on your phone, swipe to navigate between the tickets.
Q: I’ve never used my account page. Do I already have an account? Do I need to create a new one?
A: If you have ever purchased tickets from the Army West Point Athletics Ticket Office, you already have an account in our ticketing system.
If you are accessing your account online for the first time, click ‘Activate Your Account’ to link your existing account with PIN number.
If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.
If you do not know the email associated with your account or have additional questions, please contact the Army West Point Ticket Office at 1-877-TIX-ARMY or ODIATicketOffice@WestPoint.edu.
Q: What if I need help on gameday (including dead/lost/stolen phone before arriving)?
A: Visit the box office at the venue for assistance on gameday.
The ticket office on football and lacrosse gamedays is located at Gate 3 of Michie Stadium.
The ticket office on hockey and basketball gamedays is located inside the Holleder Center.
Q: What if I do not have a smartphone?
A: If you do not have a smartphone, please contact the Army West Point Athletics Ticket Office at 1-877-TIX-ARMY, ODIATicketOffice@WestPoint.edu, or your Army West Point representative.
Q: Can I have multiple tickets on a single phone?
A: Yes, you can swipe through your available tickets at the venue if the entire party is present. For easier entry, it is recommended to send each attendee their own individual ticket.
Q: What if my entire party isn’t with me when I am ready to enter?
A: All guests must be present to use tickets for entry. Guests are strongly encouraged to send each attendee their own individual ticket if arriving separately.
Q: If I purchased tickets on Stubhub, where can I pick them up on gameday?
A: Tickets purchased on StubHub are separate from tickets purchased through Army West Point Athletics. However, StubHub offers digital tickets through the StubHub app. If you have questions about your tickets purchased via StubHub, please contact StubHub customer support. They are available 24 hours a day, seven days a week and can assist with tickets purchased directly from StubHub.